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Customer Support


Context Help

If you get lost inside our hosting Control Panel, the very first thing you should do is click the Help button, which is visible on each and every page. A pop-up menu will appear. It offers elaborate info about all the actions that you can perform on the page in question. Each popup opens on the same page so that you can swiftly return to your work.

Video Tutorials

We have an extensive selection of tutorial videos demonstrating how to work with our Control Panel. They're made for those of you who want to see how things are getting done rather than only reading articles. Thus, anyone can swiftly find their way around our web hosting Control Panel by simply watching our step-by-step educational video clips.

F.A.Q.

If you can't find the solution you searching for, have a peek at our comprehensive FAQ section, which contains questions asked by real individuals and provides practical solutions. We frequently "revamp" our Frequently Asked Questions database with new questions & answers in an attempt to cover all the new additions and innovations associated with our hosting platform.

Ticketing System

If you still can't discover the answer you are looking for in the FAQ section either, you can contact our great team of support engineers available 24/7 and eager to help you with any problem. Each trouble ticket you open will be responded to within 1 hour (the average response time being just 20 minutes), so you will not have to wait a long time to receive an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 141887

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com