Customer Support Channels

  • 1 hour ticket response time

  • A Sixty–Minute Ticket Response Guarantee

  • Every support request you submit to us will be dealt with within maximum 1 hour. In case your trouble ticket or email calls for additional assistance from an administrator, we’ll without delay forward it and leave a comment to inform you that your case is being worked on. If you make use of our Admin Services package, any of the tasks included there will be performed at a time of your choosing.

  • Top quality support service

  • A Top–Notch Customer Support Service

  • We will be at your disposal 24/7/365 to answer any inquiries that you may have connected to our Web Control Panel or any of the apps that we have pre–installed for your convenience on the dedicated hosting server. In case you also need support handling server management procedures, you can have a glance at our Admin Services package, which includes data backup disk storage space, OS updates on a weekly basis, server monitoring and rebooting procedures, plus troubleshooting and software installation procedures.

  • Intuitive help center

  • An Easy–to–Navigate Help Area

  • Every Linux dedicated hosting server is equipped with our free Web Control Panel, which boasts an extensive knowledge base and a group of instructional video tutorials. Whenever you require assistance with the Web Control Panel, just hit the Help or Videos buttons located in the top right corner.