If you have purchased a web hosting plan and you have some enquiries in regards to a concrete function/feature, or if you’ve bumped into some challenge and you require help, you should be able to get in touch with the respective tech support staff. All hosting providers deploy a ticketing system regardless of whether they offer other means of contacting them along with it or not, because the most effective way to tackle an issue most often is to use a ticket. This kind of correspondence makes the responses sent by both sides simple to track and allows the tech support team members to escalate the problem in the event that, for example, a sysadmin should interfere. Most often, the ticketing system is part of the billing account and is not directly linked to the hosting space, which goes to say that you’ll have to have no less than 2 separate accounts to contact the customer care team and to actually administer the hosting space. Non-stop switching between different accounts can be a nuisance, not to mention the fact that it requires a long period of time for most web hosting companies to answer ticket requests.

Integrated Ticketing System in Web Hosting

The ticketing system that we use for our Linux web hosting isn’t separate from the hosting account. It is an integral part of our all-inclusive Hepsia Control Panel and you will be able to access it whenever you want with only a few mouse clicks, without leaving your account. The ticketing system comes with a quick-search field, which will help you track down the status of any trouble ticket that you have already submitted, if required. Furthermore, you can read knowledge base articles that belong to different problem categories, which you can choose, so you can find out how to solve a particular issue before you actually open a ticket. The response time is no more than one hour, which means that you can receive prompt assistance at any time and in case our client service staff suggests that you do something inside your hosting account, you can do it momentarily without having to leave the Control Panel.

Integrated Ticketing System in Semi-dedicated Hosting

In case you’ve opened a semi-dedicated server account with us and you would like to get in touch with our help desk staff representatives, you will be able to send a trouble ticket directly from your Hepsia hosting Control Panel instead of going through a completely different customer support platform as you will need to do with most web hosting companies on the marketplace. Our integrated trouble ticket system will allow you to submit a new ticket without difficulties and to go through older tickets using an intelligent search filter. Also, you will be able to take a look at the relevant knowledge base articles that our system will offer you in accordance with the category that you pick for your new ticket. You can accomplish all of the above-mentioned things without leaving your Hepsia Control Panel at any time, which goes to say that if you come across any obstacle or have a question, you can touch base with our support engineers and fix the problem in question in no more than 60 minutes through a single platform.