The support that you will receive from your web hosting provider is really important, regardless if you have pre-sales questions and you're not a customer yet, or you have a technical trouble with an existing account. Prompt and clear information about a question or a problem will save you a lot of time and efforts, not mentioning that this is usually an indicator that you are ordering from a genuine hosting supplier and not from a reseller. When you obtain a hosting account through a company that doesn't own its servers and it cannot access them directly, it is almost certain that you will wait for a few days so as to have a response to your query, therefore your websites may remain offline for quite some time. However, a supplier which offers different means of communication and has a technical support crew available at any time will assist you to right away and help you minimize or completely avoid any downtime and possible losses.

24/7 Customer Support in Web Hosting

We provide 24/7 customer, billing and technical support for all of our Linux web hosting. Even if you aren't our client yet and you have questions, we will help you promptly and provide you with the needed info, in order to give you a choice to make an informed decision when you get your new website hosting account. We're available any time, including weekends and holidays, and we offer various means of communication to get in touch with us - phone, live chat, e-mail messages and support tickets. For your convenience, we have multiple phone numbers internationally, so that you are able to call the one that is closer to you. The max response time for the emails and the tickets is one hour. The standard response time is no more than 15-20 minutes, which means that you can forget about waiting for days and nights to receive support for any task or issue, irrespective of its complexity.

24/7 Customer Support in Semi-dedicated Hosting

We know how crucial it is to get quick assistance, particularly when your website is not running efficiently for whatever reason. Our Linux semi-dedicated hosting feature 24/7 customer and technical support, thus if something happens, you will be able to use several ways to let us know - telephone line with a couple of local numbers internationally, live chat, emails and support tickets. The first two options are for pre-sales, billing and general issues, which means that in case you do not have an account yet, for instance, you are able to receive more information for our solutions, or we will help you with less complicated technical problems. The other two options are for strictly tech issues or everything that's more time-consuming because it's much easier to track the correspondence between you and our technical support crew. The warranted maximum response time for them is only an hour, the regular one - 15-20 min, so you won't have to wait for an entire day to get support as you may need to do with various other providers.

24/7 Customer Support in VPS Hosting

In case you have a Virtual Private Server from us, you can contact us 24/7 for every server-related issue or forvarious problems and questions associated with the pre-installed software the server comes with. If you have not obtained a virtual private server package yet, you can learn more information about our services by giving us a call or via the live chat service. For more technical issues, you are able to send an e-mail message or open a trouble ticket through your billing Control Panel and you'll receive assistance within less than an hour irrespective of the time of the day, even on holidays and weekends. The typical reply time normally doesn't extend past 30 minutes. In case you'd like to have assistance with third-party software, you're able to use the Managed Services upgrade that you can include to every single VPS plan and our administrators will assist you with any set up or troubleshooting problem you may have experienced.

24/7 Customer Support in Dedicated Web Hosting

When you purchase a dedicated server through our company, you are able to contact us at any time using various channels and the maximum time that you will need to wait for an answer is approximately 1 hour, which means that you can forget all about waiting a whole day. Our customer and technical support service is accessible 24/7 regardless of whether it's a weekend or a holiday and we can support you with anything related to the apps that are pre-installed on your server. To get in touch with us about a technical matter, you'll be able to open a trouble ticket via the Help section of your billing Control Panel or you could send us an email message. If you have any kind of general questions or you would like to learn more about our hosting services before you order, you can take advantage of our live chat or you can call one of the local numbers that we have in several countries worldwide. In case you'd like to have help with third-party software that you cannot deploy or operate properly, you are able to add the Managed Services upgrade to your current package and our sysadmins will assist you.